Privacy & Policy

Privacy & Policy

Latest Update December, 9 2025

This Privacy Policy explains how Indo Exotic Plants collects, uses, and protects the personal information of international buyers.

1. Information We Collect

Through checkout and WhatsApp communication, we collect:

  • Full name

  • Complete shipping address

  • Phone number / WhatsApp number

  • Email

  • Order details

  • Payment information (not stored on our server)

2. How We Use Your Information

Your information is used exclusively for:

  1. Order processing

  2. Export documentation (Export Permit, Phytosanitary Certificate)

  3. Shipment coordination

  4. Customs document requirements

  5. Customer support

3. Data Sharing

We do NOT sell or share your information, except when required to process your order:

  • Ministry of Agriculture (Export Permit)

  • Quarantine Office (Phytosanitary Certificate)

  • Shipping companies (DHL, EMS, Cargo, etc.)

  • Thailand agents (if requested by customer)

4. Data Security

We maintain:

  • Encrypted communication via WhatsApp

  • Limited staff access

  • Secure internal storage

  • No financial data stored on our servers

5. Your Rights

Customers may:

  • Request deletion of their data

  • Request a copy of stored data

  • Update their information

Contact us directly for these requests.

6. Cookies & Tracking

Our website may use cookies for:

  • Saving shopping cart data

  • Improving user experience

  • Analytics and traffic tracking

Cookies can be disabled in your browser settings.

7. Updates to This Policy

Any changes to this Privacy Policy will be posted on this page.

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